Frequently Asked Questions
Everything you need to know about our luxury fragrances and European shipping.
Where does Dossier EU ship to?
We currently ship to most countries within the European Union. Delivery times typically range from 3 to 7 business days depending on your specific location.
How do you ensure the quality of your fragrances?
All our scents are crafted in Grasse, France, using high-quality, vegan, and cruelty-free ingredients. We follow strict IFRA standards to ensure safety and longevity.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your fragrance, you can return the bottle for a full refund, no questions asked.
Are your perfumes vegan and cruelty-free?
Yes, 100%. We never test on animals and we do not use any animal-derived ingredients in our formulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey in real-time.